Legal
Cancellation & Refund Policy
1. Purpose
Global Connection 21 provides B2B business solutions and related services, including business networking, buyer and supplier connection services, lead generation, trade facilitation, digital business solutions, and other professional services.
This Cancellation & Refund Policy explains the terms under which clients may cancel services and request refunds.
2. Cancellation Policy
A client may request cancellation of a service or membership by submitting a written request to Global Connection 21 through the official communication channel provided by the Company.
Cancellation requests must include:
- Client/company name
- Invoice or membership reference number
- Date of purchase
- Reason for cancellation
- Registered email address
Cancellation will become effective only after written confirmation from Global Connection 21.
3. Refund Eligibility
Refund eligibility depends on the nature of the service purchased and the stage at which the cancellation request is received.
A. Services Not Yet Started
If the client requests cancellation before Global Connection 21 has commenced the agreed services, the Company may provide a refund of the eligible service fee, subject to deduction of any applicable payment-processing, administrative, or third-party charges.
B. Services Already Commenced
Once services have commenced, the client may not be eligible for a full refund because resources, personnel, research, verification, introductions, marketing, technical work, or other services may already have been allocated or delivered.
Where appropriate, Global Connection 21 may consider a partial refund or service credit based on the portion of services already provided.
C. Completed Services
No refund will generally be provided for services that have been fully completed or delivered to the client.
4. Membership & Subscription Services
For membership-based services, access to Company resources, verified business opportunities, buyer/supplier introductions, account management, business listings, marketing services, or other membership benefits may begin immediately or upon activation.
Once membership benefits or services have been activated or substantially delivered, the membership fee may become non-refundable, except where otherwise expressly agreed in writing.
5. Refund Request Period
Unless a different refund period is specifically stated in the applicable service agreement or invoice, eligible refund requests must be submitted within 15 calendar days from the date of purchase.
Requests submitted after the applicable refund period may be rejected.
6. No Guarantee of Commercial Results
Global Connection 21 provides B2B business services and facilitates connections between businesses. The Company does not control the independent decisions, financial capacity, performance, conduct, or contractual obligations of third-party buyers, sellers, suppliers, or business partners.
Therefore, payment for services does not automatically guarantee:
- Completion of a specific transaction
- A specific sales volume
- A specific profit
- A particular buyer or supplier accepting an offer
- A specific number of contracts or completed deals
Failure of a third party to complete a transaction does not automatically constitute grounds for a refund where Global Connection 21 has delivered the contracted services.
7. Client-Initiated Cancellation
A refund may be denied where cancellation occurs because of:
- Change of mind after services have commenced
- Failure to provide required documents or information
- Failure to respond to Company communications
- Client's inability or unwillingness to proceed with a business opportunity
- Rejection of an opportunity by a third party
- Changes in the client's business strategy
- Incorrect information supplied by the client
- Violation of the Company's terms or service agreement
8. Company-Initiated Cancellation
Global Connection 21 reserves the right to suspend or terminate services where a client provides false, misleading, or fraudulent information, fails required KYC/verification procedures, engages in unlawful or prohibited activities, misuses Company services or information, violates the applicable service agreement, or acts in a manner that may materially damage the Company's reputation or operations.
Any refund in such circumstances will be determined based on the applicable agreement and the services already provided.
9. Refund Processing
Once a refund has been approved, Global Connection 21 will initiate the refund to the original payment method wherever reasonably possible.
Refund processing time may depend on the payment processor, bank, card issuer, or financial institution. The Company is not responsible for delays caused by third-party financial institutions.
Applicable payment-processing, banking, administrative, or third-party charges may be deducted where permitted.
10. Disputes and Chargebacks
Before initiating a payment dispute or chargeback with a bank or payment provider, clients are requested to contact Global Connection 21 and provide an opportunity to review and resolve the matter.
A client who has received the contracted services but initiates an unauthorized chargeback may be subject to review under the Company's service agreement and applicable laws.
11. Exceptions
Global Connection 21 may, at its sole discretion, consider exceptional refund requests based on individual circumstances. Any exception must be approved in writing by an authorized representative of the Company.
An exception granted in one case does not create an obligation to grant the same exception in future cases.
12. Policy Amendments
Global Connection 21 reserves the right to modify this Cancellation & Refund Policy when necessary to reflect changes in its services, business practices, payment procedures, or applicable legal requirements.
The latest version published or provided by the Company will apply to future transactions unless otherwise agreed in writing.
13. Contact
For cancellation or refund requests, please contact: